Automation One
Business Systems
We've held the Vancouver Consumer Choice Award for 24 consecutive years and an A+ Better Business Bureau rating because our service desk picks up the phone, our technicians are factory-trained, and our trucks are stocked.
Average response time of 90 minutes. Maximum response time guaranteed at 4 hours. The lowest in the industry.
From the moment you call our central dispatch in Vancouver, our remote monitoring tools, factory-trained technicians, and 15,000 sq. ft. of parts inventory go to work — quietly, reliably, and locally.
Every Automation One service contract covers preventative maintenance, parts, labour, and loaner equipment if it's ever needed. One agreement, one number, one team.
Smart remote monitoring tells us when wear parts are due before they fail. The result: fewer emergency calls and almost no surprise downtime.
Our average response time is 90 minutes, four hours guaranteed. Dispatch is centralized in Vancouver — you'll always speak to a human on the first ring.
On the rare occasion a machine doesn't meet our performance standards, we replace it — at no cost to you.
Whether you operate one workgroup MFP or a fleet across multiple sites, we tune the right support model so your printers fade into the background of the business they should never interrupt.
Manufacturer-certified technicians diagnose, repair, and optimize your equipment so jobs run right the first time.
Right-size your fleet, automate supplies, and pay one predictable rate per print. We monitor everything — you focus on the work.
Centralized, transparent and automated — from meter reads to ticket histories — everything is in your portal at all times.
Because every decision is made locally in Vancouver, we adapt to your accounting — not the other way around.
From a single high-volume colour copier to a managed fleet across multiple locations — we deliver, install, and service it all under one roof.
Whether it's a paper jam that won't quit, a calibration that drifted, or a fleet-wide alert — describe what you're seeing and we'll get a technician en route. After hours? Leave details and we'll respond first thing.
Prefer to talk to a human? Call 604-255-6622.
Tell us a bit about your office and we'll send back a no-pressure recommendation, usually within one business day.
