Automation One
Business Systems
Whether you're comparing equipment, planning a move, or need toner today — here are the questions we hear most from Vancouver-area offices. Still stuck? Our team picks up the phone.
Locally owned in Vancouver since 1981. We're an independent, multi-brand dealer — not a national call centre — so you deal with the same people who install and service your equipment.
We supply, lease, install, and service office printing and business systems for organizations across Metro Vancouver and BC. That includes multifunction printers, production systems, wide-format devices, postage meters, folder inserters, shredders, and managed print programs.
Our home base is Vancouver, with technicians and sales coverage throughout the Lower Mainland and much of British Columbia. If you're outside the core region, call 604-255-6622 or email info@automationone.ca — we can usually still help or point you to the right resource.
Vancouver head office: 1365 Boundary Rd., Vancouver, BC V5K 4T9 (walk-in and dispatch).
Burnaby office: 1440 Ingleton Ave., Burnaby, BC V5C 4L7 (by appointment). See full contact details on our Contact page.
No. We're authorized for Canon, Xerox, Lexmark, Francotyp-Postalia, Ideal MBM, and more. That independence lets us recommend the device that fits your volume, workflow, and budget — not whichever brand happens to be on promotion.
Use Request a Quote on any page, book a consultation, or call 604-255-6622. Tell us your monthly volume, colour needs, and any scan/fax requirements. We typically respond within one business day with options, not a high-pressure pitch.
It depends on cash flow, how long you'll keep the device, and whether you want supplies and service bundled. Leasing is common for offices that want predictable monthly costs; purchasing can make sense for stable, long-term fleets. Your account manager will walk through both models with real numbers.
Yes. Browse our product catalogue for specs, or ask us for a shortlist. We'll factor in speed, duty cycle, finishing, security, and total cost per page — not just sticker price.
Yes. Standard deliveries include setup, driver deployment, and walkthrough with your team. For networked installs, complete the network installation survey before we arrive so connectivity goes smoothly.
Often yes, depending on brand and model. Contact us with the serial number and current contract status. If we're not the right fit, we'll tell you honestly rather than waste your time.
Submit the form on our Service & Support page (emails dispatch@automationone.ca), or call 604-255-6622 during business hours. Include your company name, device model, error codes, and whether the machine is completely down.
No. You'll reach our Vancouver dispatch team and local technicians — the same people who know your account. That's a big reason clients stay with us for decades.
Response times depend on your service agreement and severity. Many contract clients see same-day or next-business-day on-site visits for critical failures. We'll always give you a realistic window when you log the call.
For billable work (moves, training, end-of-life pickup, etc.) we confirm scope and rates before dispatch. Use the billable confirmation form when your account rep asks for authorization.
Our Resources page links to Canon, Xerox, Lexmark, FP, and Ideal MBM support hubs. If you can't find a file, email info@automationone.ca with the model number and we'll send it.
Use our toner order page or email toner@automationone.ca with your account name, model, and part numbers if you have them. Managed print clients often receive automatic shipments before you run low.
We strongly recommend OEM toner and drums on devices under contract or warranty. Non-OEM supplies can void coverage and cause reliability issues. Your rep can quote genuine supplies at competitive rates.
MPS bundles equipment, service, and supplies into one predictable program, usually with per-page billing and proactive monitoring. It's ideal for offices that want fewer surprises on the balance sheet. Learn more on Managed Print.
Email readings to meter@automationone.ca with your company name and device serial numbers, or follow the instructions on your invoice. Managed accounts may auto-report depending on the device.
Didn't find your answer? Call us at 604-255-6622 or email info@automationone.ca and we'll get you to the right person.
Tell us a bit about your office and we'll send back a no-pressure recommendation, usually within one business day.
